Telehealth Transformation in India: A Study on Apollo Hospitals

Abstract

Tele health is known as a profitable business model that is accessible to a large number of populations. It is a boon to nations with a vast population, and health services are concentrated mainly in urban areas. Many factors, such as geographical location, lack of health infrastructure, lack of health workforce, lack of budget allotment, and lack of interest, are responsible for the non accessibility of health services nationwide. The major obstacles to universal health care are India's 1.4 billion people, with 70% of the population living in rural areas and limited health services concentrated within urban areas. Apollo Hospitals Group understands the significance of telehealth services in catering to many populations at a reasonable cost. The case study describes how Apollo Hospitals group transformed telehealth in India. It also describes the technology intervention in Apollo Hospitals that makes the telehealth model successful.