The Impact of Artificial Intelligence on the Global Workforce
DOI:
https://doi.org/10.53469/jssh.2024.06(08).14Keywords:
impact, artificial intelligence, global workforce, imbalance workforceAbstract
This paper intends to investigate the impact of artificial intelligence (AI) on the global workforce. The objectives of the study are to find out whether the use of AI systems in industries promotes job efficiency, leads to a diminishing/increasing workforce, and leads to an imbalance workforce. The methodology adopted is the use of questionnaire that is administered on a total of fifty-three (53) respondents drawn from industries that have partially implemented AI systems across three (3) countries - the United States of America (12), United Kingdom (12), and Nigeria (29). The major findings of this research show that the integration of AI systems in industries has made the workforce more efficient in terms of service delivery, displays the potential of creating more new jobs amidst fears of job losses, and in some cases, it has been perceived to be creating an imbalance workforce.
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