The Effects of Individual Competencies on the Qualitative Research Interview Process for Business Insights
DOI:
https://doi.org/10.53469/jssh.2024.06(07).32Keywords:
NAAbstract
The study examines the impact of individual competencies on the qualitative research interview process, particularly in the context of internet-mediated data collection, which has become increasingly prevalent post-pandemic. The decline in traditional interviewing skills among recent graduates poses significant challenges for businesses relying on qualitative insights for strategic decisions. This research identifies critical gaps in the preparation and execution of qualitative interviews by business students, emphasizing the need for effective training programs. Utilizing Social Cognitive Theory, Communication Accommodation Theory, and Situated Learning Theory, the study investigates the role of self-efficacy, environmental factors, and social interactions in enhancing interviewing skills. A mixed-methods approach, combining surveys and case studies, provides a comprehensive analysis of current competencies and the effectiveness of intervention programs. The findings aim to improve the interviewing skills of future business researchers, ensuring more reliable and insightful data collection in an increasingly digital research environment.
References
Al-Musalli, A. (2019). Rethinking Business Communication Skills Education: Are Communication Courses Preparing Students for the Workplace?. College Quarterly, 22(2), p.n2.
Archibald, M.M., Ambagtsheer, R.C., Casey, M.G. and Lawless, M. (2019). Using zoom videoconferencing for qualitative data collection: perceptions and experiences of researchers and participants. International journal of qualitative methods, 18, p.1-8.
Bandura, A. (2011). A social cognitive perspective on positive psychology. Revista de Psicología Social, 26(1), pp.7-20.
Barrot, J. S., Llenares, I. I., & Del Rosario, L. S. (2021). Students' online learning challenges during the pandemic and how they cope with them: The case of the Philippines. Education and information technologies, 26(6), pp.7321–7338. https://doi.org/10.1007/s10639 -021-10589-x
Brewer, D.D. (2002). Supplementary interviewing techniques to maximize output in free listing tasks. Field methods, 14(1), pp.108-118.
Brinkmann, S. and Kvale, S. (2018). Doing interviews (Vol. 2). Sage.
Brown, D.A. and Lamb, M.E. (2015). Can children be useful witnesses? It depends how they are questioned. Child Development Perspectives, 9(4), pp.250-255.
Buzzanell, P.M., Burrell, N.A., Stafford, R.S. and Berkowitz, S. (1996). When I call you up and you're not there: Application of communication accommodation theory to telephone answering machine messages. Western Journal of Communication (includes Communication Reports), 60(4), pp.310-336.
Byrne, B. (2004). Qualitative interviewing. In C. Seale (Ed.), Researching society and culture (pp. 179-192). London: Sage.
De Jong, P. and Berg, I.K. (2012). Interviewing for solutions. Cengage Learning.
ESOMAR B.V (2021). Global Market Research 2020 - ANA - ESOMAR’s AI powered Library. [online] ANA - ESOMAR. Available at: https://ana.esomar.org/documents/global-market-research-2020 [Accessed 22 Apr. 2023].
Gray, D. E. (2004). Doing research in the real world. London: Sage.
Hair, J.F., Page, M. and Brunsveld, N. (2019). Essentials of business research methods. Routledge.
Hewson, C. (2008). Internet-mediated research as an emergent method and its potential role in facilitating mixed methods research. Handbook of emergent methods, pp.543-570.
Holstein, J.A. and Gubrium, J.F. (2003). Active interviewing. Postmodern interviewing, pp.67-80.
Kelly, S.E., Bourgeault, I. and Dingwall, R. (2010). Qualitative interviewing techniques and styles. The SAGE handbook of qualitative methods in health research, pp.307-326.
King, E. (1996). The use of the self in qualitative research. In J. T. E. Richards (Ed.), Handbook of qualitative research methods for psychologists and the social sciences (pp. 175-188). Leicester: BPS Books (British Psychological Society).
Korkman, J., Santtila, P., Westeråker, M. and Sandnabba, N.K. (2008). Interviewing techniques and follow-up questions in child sexual abuse interviews. European Journal of Developmental Psychology, 5(1), pp.108-128.
Krähenbühl, S. and Blades, M. (2006). The effect of interviewing techniques on young children's responses to questions. Child: Care, Health and Development, 32(3), pp.321-331.
Nunkoosing, K. (2005). The problems with interviews. Qualitative health research, 15(5), pp.698-706.
O. Nyumba, T., Wilson, K., Derrick, C.J. and Mukherjee, N. (2018). The use of focus group discussion methodology: Insights from two decades of application in conservation. Methods in Ecology and evolution, 9(1), pp.20-32.
Pannucci, C.J. and Wilkins, E.G. (2010). Identifying and avoiding bias in research. Plastic and reconstructive surgery, 126(2), pp.619-625.
Pew Research Center (2021). Mobile Fact Sheet. [online] Pew Research Center. Available at: https://www.pewresearch.org/internet/fact-sheet/mobile/ [Accessed 22 Apr. 2023].
Pole, C., and Lampard, R. (2002). Practical social investigation: Qualitative and quantitative methods in social research. London: Pearson Education Limited.
Pole, C., and Lampard, R. (2002). Practical social investigation: Qualitative and quantitative methods in social research. London: Pearson Education Limited.
Posthuma, R.A., Morgeson, F.P. and Campion, M.A. (2002). Beyond employment interview validity: A comprehensive narrative review of recent research and trends over time. Personnel Psychology, 55(1), pp.1-81.
Rainie, L. and Anderson, J. (2017). The Future of Jobs and Jobs Training. [online] Pew Research Center: Internet, Science & Tech. Available at: https://www.pewresearch.org/internet/2017/05/03/the-future-of-jobs-and-jobs-training/ [Accessed 24 Apr. 2023].
Richards, K. (2003). Qualitative inquiry in TESOL. London: Palgrave Macmillan.
Roulston, K. (2011). Working through challenges in doing interview research. International Journal of Qualitative Methods, 10(4), pp.348-366.
Roulston, K. and Choi, M. (2018). Qualitative interviews. The SAGE handbook of qualitative data collection, pp.233-249.
Shan, Y. (2022). Philosophical foundations of mixed methods research. Philosophy Compass, 17(1), p.e12804.
Stajkovic, A. and Sergent, K. (2019). Social cognitive theory. Management, pp.9780199846740-0169.
Swider, B.W., Barrick, M.R. and Harris, T.B. (2016). Initial impressions: What they are, what they are not, and how they influence structured interview outcomes. Journal of Applied Psychology, 101(5), p.625.
Torre, D. and Durning, S.J. (2015). Social cognitive theory: thinking and learning in social settings. Researching medical education, pp.105-116.
Trull, S. (2014). Strategies of Effective Interviewing. [online] Harvard Business Review. Available at: https://hbr.org/1964/01/strategies-of-effective-interviewing [Accessed 24 Apr. 2023].
Wall Street Journal (2013). Why Aren’t Companies Getting Graduates With the Skills They Need? Wall Street Journal. [online] 14 Oct. Available at: https://www.wsj.com/articles/SB10001424052702304561004579135253438812772 [Accessed 24 Apr. 2023].
Watson, B.M. and Soliz, J. (2018). Communication accommodation theory in institutional settings: Opportunities for applied research. In Language, Communication, and Intergroup Relations (pp. 242-264). Routledge.
Wilkie, D (2019). Employers Say Students Aren’t Learning Soft Skills in College. [online] SHRM. Available at: https://www.shrm.org/resourcesandtools/hr-topics/employee-relations/pages/employers-say-students-arent-learning-soft-skills-in-college.aspx [Accessed 24 Apr. 2023].
Yeung, R. (2008). Successful interviewing and recruitment (Vol. 122). Kogan Page Publishers.
Zakrajsek, A. and Schuster, E. (2018). Situated learning and interprofessional education: an educational strategy using an apprenticeship model to develop research skills for practice. Health and Interprofessional Practice, 3(3), pp.1-11.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Yuecong Xing, Zirong Yang, Chris Yee, Dafei Yu
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
