AI Agents: Navigating Technical and Ethical Challenges to Unlock Transformative Potential

Abstract

AI agents, which are autonomous software entities capable of planning, reasoning, and acting on behalf of users, present a promising opportunity to revolutionize industries such as healthcare, finance, customer service, and software engineering. Despite their potential, these agents face significant barriers preventing widespread adoption. This paper explores their transformative potential and examines the technical, ethical, and operational challenges they face. Through case studies, we illustrate both the promise and difficulties of integrating AI agents into real - world workflows. Finally, we provide recommendations for organizations transitioning from simple virtual assistants to agentic AI.