A Transformed Online SAP Ticketing System

Authors

  • Sofia Gamboa Duarte Technology Professional, Department of Information and Technology, Stryker, US
  • Lidia Medina Lozano Technology Professional, Department of Research, Microsoft, US
  • Alvaro Luis Lopez Limon Technology Professional, Department of Information and Technology, 7 Leven Inc, US

DOI:

https://doi.org/10.53469/jrse.2026.08(02).07

Keywords:

SAP Online Ticketing System, ITSM, Service Desk, SAP End User experience

Abstract

As IT world is growing, when incidents are raised or you’ve started facing challenges as simple as that your laptop issued to you is not working. Or you needed some software to be installed on your laptop. You can’t install them on your own or can’t be fixed by yourself. How to do you reach out to support team who helps you with a fix?\You can reach out to them over email, in person, phone or by creating an incident. Assume, like you, there are other people also facing some issue and want to reach out to support team. Emails can go to a junk/spam. In person there could be a big queue similarly reaching over phone. All these are manual activities and difficult to track as businessgrows.

Downloads

Published

2026-02-22

How to Cite

Duarte, S. G., Lozano, L. M., & Limon, A. L. L. (2026). A Transformed Online SAP Ticketing System. Journal of Research in Science and Engineering, 8(2), 23–26. https://doi.org/10.53469/jrse.2026.08(02).07

Issue

Vol. 8 No. 2 (2026)

Section

Articles

License

Copyright (c) 2026 Sofia Gamboa Duarte, Lidia Medina Lozano, Alvaro Luis Lopez Limon

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.


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