Research on the Importance of Supplier Support and Maintenance in the Smooth Operation of MFT

Abstract

Vendor support for software and solutions being used within a business is critical to keeping that business healthy and operational. Inadequate vendor support can trigger unwanted scenarios like an outdated and unsafe version of the software, which may not just be a vulnerability for the business but also for all their clients relying upon the software. Vendor support itself is a dependency that may turn into a vulnerability in case there is limited support provided by the vendor, delayed responses from the vendor, or the vendor discontinues providing support for a software/platform. Businesses can mitigate these vulnerabilities by establishing healthy communication and coordination protocols with the vendors, developing certain in-house capabilities to reduce dependency, and developing the right contingencies.