User Satisfaction with Library Resources and Services: A Study of Rammohan College Library, Kolkata

Abstract

The objective of this study is to evaluate the level and status of users’ satisfaction with of Library resources and services at the Rammohan college Library, Kolkata, West Bengal. A descriptive survey method was adopted for the present study. A self - developed questionnaire User Satisfaction Survey Scale (USSS) was distributed among various users (i. e. students, and faculty members) to collect relevant data regarding theirsatisfaction. All 614 filled - in questionnaires were received and analysed accordingly. Based on finding, some recommendations have included in this present study to increase user’s satisfaction from the Rammohan college libraries.